--- title: Change, Management. Are Your Business Users Satisfied With IT? description: Are your users happy. probably not as happy as you think. image: http://cdn2.hubspot.net/hub/140750/file-17782746-jpg/images/meh[8]_%281%29.jpg --- Search this site on Google [![Beacon Services | Oracle ERP Solutions](https://www.beaconservices.com/hs-fs/hubfs/Beacon%20Logos/beacon-services-logo.png?width=246&height=112&name=beacon-services-logo.png "Beacon Services | Oracle ERP Solutions")](https://www.beaconservices.com) The Choice of Experience [Beacon Services Blog](https://www.beaconservices.com/blog) ERP: Anywhere, Any Time, Any Place # [Change, Management. Are Your Business Users Satisfied With IT?](https://www.beaconservices.com/bid/163099/change-management-are-your-business-users-satisfied-with-it) ![Dan Maude](https://cdn2.hubspot.net/hub/298916/file-425707331-png/simplex_core_images/profile-default.png) by [Dan Maude](https://www.beaconservices.com/blog/author/dan-maude) on Oct 31, 2012 12:50:00 PM - [Tweet](https://twitter.com/share) *![Facebook meh tag](//cdn2.hubspot.net/hub/140750/file-17782746-jpg/images/meh[8]_(1).jpg?width=255&height=173&name=meh[8]_(1).jpg)Innovation *is one of the most-abused words in the vendor play book, right up there with *unique*. But a thoughtful cover story in the October 15th edition of **InformationWeek **says innovation is both crucial and hard to find in many corporate IT departments. The data in the article comes from **IW's **2012 IT Perceprtion Survey of 382 business technology professionals. Overall, "IT views its performance as not bad", and the "non-IT view it [as] not good." In short, business professionals do not view their internal IT departments as innovative. At the same time, they say they need great technology more than ever, and still see IT's role as even more critical to business success in the coming years. In the old days - three (or thirty) years ago - business users were "stuck" with internal IT, but new cloud and consumer technologies are increasingly an option. It is one thing for business and IT to collaborate on assessing new technology. But when business users select technology primarily because of their frustration with internal IT, that is a problem.   Topics: [PeopleSoft change management](https://www.beaconservices.com/blog/topic/peoplesoft-change-management), [application change management](https://www.beaconservices.com/blog/topic/application-change-management) About The Author ![Dan Maude](https://cdn2.hubspot.net/hub/298916/file-425707331-png/simplex_core_images/profile-default.png) [ Dan Maude ](https://www.beaconservices.com/blog/author/dan-maude) Dan is the Founder and President of Beacon Application Services [read more](https://www.beaconservices.com/blog/author/dan-maude) ### On ERP and HCM  ### Subscribe to Email Updates [Subscribe to RSS feeds](https://www.beaconservices.com/blog/rss.xml) [![Now Available BEAM Test for SaaS and Web Apps](https://no-cache.hubspot.com/cta/default/140750/3ec6a098-3291-4a65-bf8c-2e7f6d8ab6e2.png)](https://cta-redirect.hubspot.com/cta/redirect/140750/3ec6a098-3291-4a65-bf8c-2e7f6d8ab6e2) ### Most Read ### Posts by Topic - 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