Beacon Application Services Corporation

Guiding Customers Toward Growth and Success With the Right Solutions and the Right Services

Be the Choice of Experience

for Your Customer

Know your customer. Understand what their needs are. Anticipate those needs. Respond. Resolve the problems using your knowledge base. Measure your performance with meaningful metrics – their perception of your worth.

After 10 years of helping world-class organizations maximize the benefits of traditional ERP solutions, we know our customers. Now let us help you to understand yours.

Automate all interactions with your customer. Whether that’s an employee, customer, partner or vendor, you owe it to them to service them in an efficient, knowledgeable manner. PeopleSoft’s Customer Relationship Management (CRM) software is the facilitator. Beacon Application Services Corporation will deliver the total solution.

Why CRM?
Maximize your return on relationships. With PeopleSoft’s CRM, robust functionality is based on proven, reliable architecture. If you’re looking for a consistent enterprise view of the customer across all functions, PeopleSoft CRM should be your system of choice. With full integration points between PeopleSoft HCM, Financial Management and Supply Chain applications to analytics that aggregate operational data, including all your legacy and external sources, PeopleSoft CRM will increase service levels and boost customer satisfaction. Choose the software that’s right for you – CRM Interaction Management, Field Service, HelpDesk, Marketing, Sales or Support – the Beacon-PeopleSoft solution will enable rapid deployment across your enterprise.

CRM Marketing – Provides marketing professionals with the tools to plan, manage and execute all facets of marketing activities.

CRM Sales – Integrates knowledge management tools and automates the entire sales cycle from leads through order fulfillment.

CRM Support – Automates the issue resolution process by utilizing call tracking, entitlements and service management in a workflow environment.

CRM Field Service – Improves efficiency and enables tracking of internal or third party service personnel.

CRM Help Desk - Enables an organization the support its entire global infrastructure smoothly and cost effectively by offering both assisted and self-service support.

CRM Interaction Management – Creates a consistent enterprise view of the customer across all functions – Customer facing (marketing, sales and service) and customer centric (shipping, billing and fulfillment).

CRM Analytics – Gain insight into the profitability and effectiveness of your enterprise through the use of key performance indicators.

PeopleSoft CRM benefits include more effective customer acquisition and retention, a comprehensive view of all customer interactions through all access channels, optimization of each customer interaction for increased business opportunities, effective use of employee resources, increased responsiveness to customer needs, and greater operational efficiency across your enterprise.

Proactively manage your customer relationships and enhance the customer experience.

Go at Your Own Pace
Implementations of customer-facing solutions require more than technical and functional knowledge. It requires a team of professionals that understand you have spent the life of your company investing in building customer loyalty. The understanding that you have worked hard at servicing them to the best of your ability, without all the right tools at your disposal. The knowledge that their expectations of immediate response and quality as fact are your way of life.

Adopt CRM at the pace that is comfortable for you. Beacon offers you choices. We can collaborate with you on a rapid seventeen-week implementation of basic CRM functionality allowing you to build the foundation of a new mode of customer interactions of the future. Gain immediate benefits quickly and prove to your customers that you can act at Internet speed. Alternately, work with us on an enterprise-wide deployment that includes a comprehensive solution to all your needs.

Beacon has the expertise to guide you through the challenges of automating your front office. We have the ability to integrate CRM with all your critical business applications in real time. We guide you through the process of empowering the people who make your business successful.

As you share your goals with us, we offer the right solutions at the right pace.

The Power of Knowledge
Business Intelligence. With PeopleSoft’s CRM Analytics you will have insight into the profitability and effectiveness of your enterprise. By not only capturing but also analyzing relationship data, you can make better, faster intelligent decisions.

Chosen by PeopleSoft as a partner of choice to work on the development and testing of PeopleSoft’s new business analytics, we bring a level of understanding that few can achieve. We understand the software construct, we understand business, we can help you to optimize data analysis through closed-loop analytics.

Beacon Application Services Corporation. At Your Service.
To find out more about how you can improve your true business value through the application of new products and technology, or to schedule an initial consultation, contact Beacon at 508-983-2333.

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